All orders are shipped within 2-4 weeks of the order being placed. 
Shipping costs are set on a flat rate price based on the size of the pot/pots ordered. We do our best to keep this cost as low as possible for our customers.
Shipping is available Australia wide and all shipping rates are based on metro areas of Australia. Due to this reason, under extremely rare circumstances we may cancel or refuse sales to rural or regional parts of Australia. If this is the case you will be contacted to inform you of this decision and a refund will be issued.
If in the unlikely event that your pot/pots arrive damaged or broken please contact us within 24 hours via email to let us know. Please include photos of the damaged item, as well as photos of the box it arrived in. This will help us to rectify the issue as soon as possible for you.
Due to the nature of our products, being hand painted and made to order, we unfortunately are unable to accept returns.
If you change your mind on a design after purchasing, please contact us immediately via email and we will do our best to make this change for you. Unfortunately this may not always be possible.